|
Response Point |
| Easy to use
and manage, Microsoft® Response Point™ is revolutionary phone system
software designed to meet the needs of small businesses. The
user-friendly Response Point Administrator empowers an average PC user
to set up a phone or make system changes in minutes, with just a few
mouse clicks. The unique voice-enabled user interface instantly connects
employees and customers with the people or information they need.
Delivered on intuitive hardware, with support for both traditional phone
service and Voice-over Internet Protocol (VoIP), Response Point offers
an entire phone system in one affordable package—a smart choice for any
small business. |
| KEY
PRODUCT FEATURES |
|
System
Management Features |
User
Features |
• User-friendly administrator console
• Telephone and phone line adapter auto discovery
• Two-click backup and restore
• Easy phone moves, changes, or additions with a few mouse clicks
• Flexible adjustment of staffing peaks and valleys |
• One-touch voice commands
• Speech-enabled Automated Receptionist
• Voicemail to e-mail forwarding
• Microsoft Office Outlook® contact integration
• Advanced call routing (forward, transfer, park, retrieve, etc.)
• Built-in voicemail |
| TOP FIVE
REASONS TO USE RESPONSE POINT |
- Response Point
reduces phone system management costs by empowering average PC users
to complete moves, additions, and changes—
no special phone training required.
- Response Point helps
eliminate the need for many expensive phone system extras—expansion
packs, hours of employee training,
etc.—that typically add thousands of dollars to the cost of a small
business phone system.
- Response Point’s
top-quality voice recognition lets users embrace phone features that
were previously cumbersome or complicated. They
can simply say “transfer my call to Joe” instead of memorizing the
right call transfer keystrokes and Joe’s extension number. Employees
can
call anyone in the company, or any of their Office Outlook contacts,
just by saying their name.
- Response Point lets
users better serve customers with a helpful, Automated Receptionist
feature that is customizable and able to answer
frequently asked questions about the business, such as hours and
location. Callers need only speak their desired party’s name and
they
will be transferred to that extension.
- Response Point helps
users respond quickly and professionally to customer needs.
Employees can see caller details in screen pop-ups and be
able to specify which callers can ring them directly, bypassing the
receptionist. With Response Point, callers receive VIP treatment
every time.
|
| SYSTEM
REQUIREMENTS AND RECOMMENDATIONS |
|
Required |
Recommended |
- A wired local area
network (LAN)
- One computer running
one of the following system programs:
- Microsoft
Windows® XP Professional or Home Edition SP2 (32-bit)
- Windows Vista®
(32-bit)
- Windows Server®
2003 R2 SP2 (32-bit)
- Windows Small
Business Server 2003 R2 (32-bit)
|
- Internet access
- Access to an SMTP
mail server
- Office Outlook 2003
or Office Outlook 2007
|
